Common Questions

 Will Symmetry set my gemstone in one of their designs or in a custom-made mounting?
Yes, but keep in mind that since you are supplying these gemstones, they will be set at your own risk.
However, one of our specialties is creating custom settings around the gemstone of your choice and the utmost care is taken by our professional jewelers to protect your gem from damage.

 How much do Symmetry mountings cost?
The cost of the mountings are affected by several factors, including the type of metal used, how complicated the design is to manufacture, and whether or not the ring is embellished with hand engraving. Since the center gemstone is not included in the cost of the mounting, the price of the ring can vary greatly with the type of gemstone and quality you select.

Your sales consultant will be happy to give you an estimate for more specific requests. Please call or email us for estimates.

 What if I don't like a mounting or other piece of jewelry that was custom-made just for me?
We guarantee everyone's happiness. If it is a jewelry piece that our artists design for you, you will never be obligated to purchase it. So if your new piece is not what you were imagining and you are not happy with it, we will be glad to try again and put the first one for sale in our showcase. There would be an additional charge only if the new jewelry item goes over the cost of the first.

 How can I tell what my custom-made mounting will look like before it's done?
Our designer Tom Mathis uses a CAD computer program to create most new mountings and you will be able to see a full color 3D rendering of the design before it actually exists. If it is a design that is not generated in the CAD program you will receive a sketch of the piece for your approval.

 Can I get a piece of jewelry made using my own design?
Yes, most of the time. If it is determined that your design is mechanically feasible, then we will be glad to use it to create a one of a kind piece of jewelry. The only thing that you should keep in mind is that since it is your own design, you will be required to place a 30% deposit before we will begin manufacture and you will be obligated to purchase the finished product if it is a faithful representation of the design that you submitted.

 What are your store hours?
We are open Tuesday thru Saturday from 10am to 5pm.

 Where is your store located?
Symmetry is located at 8138 Hampson St. in the Riverbend area of New Orleans, LA. St. Charles Streetcar stop #299

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